Important Notes
Brochure
We take the utmost care on the accuracy of the information in our
brochure. However, the matter therein is subject to change, based on changes
made by our suppliers (e.g. airlines, hotels, activity providers, car hire
companies, transporters etc.). We will strive to notify you of any changes
brought to our knowledge and which may affect your package prior to confirming
your registration with us and after that, as soon as we are notified by our
contractors and suppliers. We have provided information to the best of our
knowledge and will not be held responsible for any inaccuracy or variance from
the brochure. Please note, we are not responsible or liable for the content,
policies and services of any sites linked to or accessible via our website.
Booking
procedure
·
The registration
form to be filled, duly signed and submitted to us.
·
A photocopy of
the first & last page of the valid passport (valid for minimum of 6 months
from date of return)
·
Advance deposit
amount: Rs.25,000/-
per person (Rupees Twenty Five Thousand only). [Non
Refundable]
·
Duly signed terms
& conditions of the package and booking.
Tour
cost, taxes & rate of exchange
·
All prices are
made up of two components – Indian Rupees and the currency of the country
travelling to. However, the cost must be
paid in Indian rupees only. The foreign exchange component will be converted
into Indian rupees at the prevailing rate of exchange of the respective
currency as on the date you make the final payment.
·
The initial
deposits & payments will be considered towards the Indian rupee component
only.
·
Additionally, a
5% GST (Government Service Tax) is applicable on the entire tour cost unless
specified in the inclusions. This GST percentage in as on date and any
governmental changes to the same will be applicable to the tour cost.
Cancellation
charges in case of visa rejection
The applicable visa charges along with charges incurred for the visa
attempt as well as 5% GST and the charges incurred for the related services in
the country for which visa refused. [Kingly refer to our Payment Policy].
Cancellations
and / or amendments by passenger
All cancellations / amendments must be
received in writing to us either by email or in written form and has to be
followed up by a phone call during working hours from the concerned traveler.
Once received, we shall action the same in 24 to 48 Hours.
·
Amendments made
after booking the tour will be treated as a new booking and will be strictly
subject to availability and rates prevalent at the time of changes requested.
If the same is made within cancellation period, the applicable cancellation
charges will apply. Also it is a mandatory to put such requests in writing and
get a written confirmation from us. For any amendment, the company reserves
right to charge Rs.5000/-per transaction on and above any additional cost
/amendment charges applicable.
·
Any request to
change the tour date will be treated as cancellation of the last tour and will
be considered as a fresh booking on the new tour. Cancellation charges will
apply as stated above on the cancelled tour. New tour may have different
pricing even though the itinerary may remain the same and passengers are liable
to pay the new tour charges as well as cancellation charges if booked on any
previous tour.
·
Please note that we
will be not liable to pay any cancellation charges / compensation / expenditure
if you unable to join the tour due to any illness, court orders, non-issuance
of travel documents or visas. All such expenditure has to be borne by the passengers
only.
Minimum
Participation / Tour cancellation
·
Operations of
group tour are subject to minimum participation of 30 adult paying passengers.
·
We reserves the
right to decide on the maximum number of passengers for a tour and passengers
will have no say on the same.
·
Tours specified
in the brochure / itinerary is subject to minimum number of participants.
Groups that are below the prescribed minimum or cancelled due to any unforeseen
circumstances beyond our control may be cancelled / rescheduled without
assigning any reason. The company reserves the right to amend, amalgamate,
alter, vary or cancel a tour without incurring the liability to pay any
compensation.
·
Under such
circumstances of the tour cancellation, the amount paid by you will be refunded
forthwith after deducting the actual Expenses incurred like airline tickets, visas,
travel insurance and accommodation charges if any, and no compensation whatsoever
is payable. All refunds shall be given in Indian Rupees and through cheque or
bank transfers only.
·
If the company
decides to operate the tour with participation less than the minimum stipulated
or if the participants are required to travel as “individual travelers”, the
company reserves right to collect additional amount if any. Persons travelling
as individual travelers in such cases will not be provided certain services
including that of tour manager and the client may travel in the same itinerary
with some amendments such as coach, airport transfers, which are at fixed times
etc.
Overseas
Travel / Medical insurance
·
Overseas Medical
Insurance is mandatory especially for travel to European countries.
·
You are advised
to discuss your insurance needs directly with insurance agent before proceeding
on the tour and procure any additional cover as may be advised at your own
cost.
·
Please note,
insurance is the subject matter of solicitation, please read the terms and
conditions of the insurance document carefully before finalizing your desired
insurance cover. Insurance coverage may be age related. Kindly get the complete
details from the insurer.
·
It is important
to also note that you would have a direct contractual relationship with the
insurer and we are only a facilitator. You shall therefore check the accuracy
and the correctness of the insurance policy and in case of any error or lapse
report the same to the insurer directly and get rectified by them, we would not
be responsible for the same.
·
We request you to
understand the coverage of your insurance details before obtaining and
departing on your tour. All claims needs to be put up directly by the
passengers with the insurer. Any approval or denial of the claims is solely at
the discretion of the insurance company only and we will neither be held
responsible nor liable nor required to give any compensation in any matter for
whatsoever reason.
Baggage
1 Check In (23 Kg), 01 Cabin (07 Kg) Baggage & 01 Small Sized
Back-Pack or Hand Bag is allowed to be carried by the Passenger. Anything more
than this will not be accommodated or additonal cost may incur as per
supplier's policy.
Coach
and Coach Captain
·
Eating, drinking
or smoking inside the coach is strictly not allowed.
·
Since we are
covering different/many countries by Road, compared to other destinations; in
Europe journey in coach will be comparatively more.
·
Coach Captains
are bound by certain laws and restrictions are in place about drinking hours.
All itineraries are planned by them. Therefore it is absolutely essential for
passengers to follow the timing strictly and punctually.
·
In some coaches
an emergency washroom is available. Keep in mind the high hygiene standards as it
can be used only in case of severe emergency. We try to make sufficient stops
to ensure the comfort of our passengers.
·
For our tours we
use coaches such with various seating capacity. The choice is made depending on
the number of participants in the tour and we tend to use full capacity of our
coach with no empty seat as far as possible.
·
Wi-Fi facilities
in Coach is subject to availability, we cannot give any guarantee on this.
Tour
Manager
Your co-operation with the Tour Manager is very important. Please ensure
a wonderful & memorable experience of your holiday. Please follow Tour
Manager's instructions which are very important for a successful tour of
Europe. Punctuality on the tour is important for the tour success; pls abide by
the Tour Manager's timings and planning of the Itinerary.
Clothing
Warm clothing like sweaters, jackets are essential. Ideally, one must
carry a set of warm clothes in your hand luggage along with the sun glasses,
cap and walking shoes.
Medicines
In case you have any prescribed medicines, please carry them on tour
along with the Doctor's prescription. It's also advisable to carry basis travel
medicines with you for your tour.
Mobile
Phone
Please ensure that your SIM card has International Roaming Facility with
sufficient balance (We suggest to go with Airport Plan which is cheaper). You
can also avail a local SIM card's or Telephone cards are every destination.
(This would be expensive & time consuming, hence we suggest to go with
International Roaming).
Charger/Adapter
Please make sure to Carry a UNIVERSAL TRAVEL ADAPTER from India itself.
Weather
A waterproof Jacket or an Umberlla is recommended as you could encounter
frequent showers in Europe.
Passports,
Visa. Valuables & Safety
Passports are the most important document for any international travel.
Carry it safely with you at all times. Any loss of the passport will delay your
return to India and you will not be allowed to continue on the tour. All
additional expenses of obtaining a new passport, travel to Indian embassy,
additional hotel accommodation, etc, will be at your own expense. Please be
alert and responsible for your belongings at all time on the Tour. You are
requested to take care of your belongings especially in public places like
Airport, Railway Station, Sightseeing Location etc., Also dont keep your
belongings in the Coach when you go out for Sightseeing. We will not be
responsible for the loss of your belongings.
Currency
The Currency used in most of the Countries in Europe
is the Euro (EUR), British Pound (GBP) in UK and Swiss Franc (CHF) in
Switzerland. It’s advisable to carry Credit Cards as they freely used across
Europe. As per RBI regulations, the
maximum cash permitted to carry is US$ 3,000 per person or equivalent. If
possible try to carry the original receipt of the same.
Sight-seeing
& Tours
It is very common to have heavy traffic or major events etc. At times,
due to unforeseen circumstances, some parts of cities may not be given access
to the general public. In such cases, we may have to complete the tour by walk
or amend the itinerary or may not be able to do the tour, sightseeing or meal.
However, we will try our best to take a way out but there will strictly be no
refund for any unutilized services.
Hotels
·
Hotels we provide
may be in the City or Little away from the City. Kindly check the Hotel
Website, Tripadvisor Reviews or other reviews - get satisfied & confirm the
booking. We will not take any responsibility if you are not happy with hotels
once you confirm it.
·
All items
provided by the hotel are accounted for. Example Towels, ash-trays, bathrobes,
iron-box etc. The hotel staff takes inventory at the time of check-out.
·
Items in the
mini-bar are changeable to the passenger (not included in the package)
·
Hotels may or may
not provide gratis mineral water and / or tea-coffee making machine in the room.
Policies vary from hotel to hotel and we have no control over this.
·
Laundry charges
are payable by the passenger (not included in the package)
·
Avoid using the
safe in the hotel room as high charges will be levied by the hotel in case you
forget the combination number.
·
Since we are
making payment to the Hotels well in advance & also some bookings are NON
REFUNDABLE, we cannot refund any amount for the Un utilized nights for whatever
may be the reason.
Food
& Water
·
If you are pure
vegetarian please advise us at time of booking. Our tours cater both Veg &
Non-Veg food, but on request we will try to provide a Veg cuisine for you on
tour. The same may be possible for dinners only and served separately. However
we do not guarantee the same.
·
Normally Dinners
would be served in Indian Restaurant or some time as packed food.
·
Drinking water
will not be provided during the tour as tap water is suitable for drinking.
·
Meals don’t
include any water bottles, beverages, hard / soft drinks, fruits juices, etc.
·
At times, meals
may be packed food on the tour for betterment of itinerary and convenience of
our passengers.
·
Please note that the
dinners are served in restaurants, which may be far from your hotels.
Discontinuation
of the tour
·
If you are sick
or ill on tour, you will be guided to medical facilities and the tour will
continue on. The tour manager will continue with the group and may not be able
to accompany you.
·
In case of loss
of passport, theft, illness, death and you are unable to continue the tour; the
company is not liable to give any refund on unutilized services.
·
Please note that
in case of death of tourist(s) all the arrangements of the transportation of
the deceased including procuring death certificate, post-mortem, repatriation
of the body and all personal expenses has to be taken care by deceased’s family
oraccompanying family or friends. Neither tour manager nor the company will be
held responsible for the same.
·
In case of loss
of passport in any country during the course of the tour, you will have to
obtain a new passport from Indian Embassy in that country and immediately
return to India. You will not be allowed to continue on the tour after loss of
the passport. The expenses incurred in obtaining a new passport and charges in
the arrangements to return to India will have to be borne by the passenger.
There will be no refund for any unutilized services.
Right
to amend itinerary
Tour once commenced, will strictly follow as per the itinerary finalized.
However, in case of events and circumstances beyond our control, we reserve the
right to change / amend / cancel all or parts of the contents of the itinerary
for the safety and well-being of our passengers.
Liabilities
& Limitations
·
References to
“US”, “WE” and “OUR”, the same shall also refer to our contractors and
suppliers. The information in our brochures or website may contain inaccuracies
or typographical errors for which we do not guarantee the accuracy. We disclaim
all liabilities for such errors or inaccuracies of information which are
subject to vary.
·
We only act as
agent for hotels, airlines, all other transporters and contractors providing
other services and all exchange orders, receipts, contracts and tickets issued
by us are issued subject to the terms & conditions under which these
services are provided by them.
·
All check-in
& check-out timings are based on the hotel’s policy. Early check-in or late
check-out depends entirely on the hotels and are subject to availability of
rooms.
·
The hotels and
itineraries are based on scheduled and planned bookings. However, we reserve
the right to change / modify them in case of natural disasters, inclement
weather or other circumstances beyond our control which may affect the safety
and comfort of the participants.
·
We shall not be
held liable for delays / alterations in program / additional expenses involved
directly or indirectly arising out of natural disasters, flight cancellations,
political instability, inclement weather or any situations beyond our control.
·
We shall not be
held liable for any loss / injury / damage (either personal or property) in
connection with any form of transport, accommodation provided accommodation
provided directly or indirectly, due to fire, epidemics, natural disasters,
political instability, riots, thefts, pilferages, or any circumstances beyond
our control.
·
We reserve the
right to cancel / date change / amend the tour in case of any circumstance
beyond our control.
·
By booking your
travel with us or on our website or consenting to travel with us, you are agreeing
to be bound by our terms & conditions as stated herein.
Payment Policy
Payments are accepted in Indian Rupees only. Payments can be made by cheque, bank transfers, demand draft, cash and credit cards. Copy of PAN Card is mandatory for any International Travel. Payments by credit card will attract 2% to 3% on the amount paid by the card over and above the tour cost.
Tour registration: Rs. 25,000/- per person (Non-refundable in case of Cancellation / Visa Rejection)
2nd Payment: Rs.75,000/- per person (Before 50 Days of the departure date)
Balance & Final Payment (Before 35 Days before date of group departure)
5% GST is applicable on Final Payable Amount
Tips
Tips are mandatory in most European Countries; hence the following amount should be handed over to us prior to departure.
• Rs. 4,000/- per passenger
Mode of payment : Account payee crossed Cheque / Demand Draft / NEFT / RTGS
Account name : MILK WHITE HOSPITALITY SERVICES INDIA PRIVATE LIMITED
HDFC BANK DETAILS:
Bank & Branch : HDFC Bank Ltd., R. S. Puram branch, Coimbatore – 641 002
Account Name : Milk White Hospitality Services India Pvt Ltd
Account No. : 50200024400191
Account type : Current account
IFSC code : HDFC0000269
CANARA BANK DETAILS:
Bank & Branch : Canara Bank, D. B. Road, R. S. Puram branch, Coimbatore – 641 002
Account Name : Milk White Hospitality Services India Pvt Ltd
Account No. : 1207201018690
Account type : Current account
IFSC code : CNRB0001207
CANCELLATION POLICY
• The tour registration amount is Non Refundable & Non Transferrable
• Cancellation done in between 50 to 40 days: 30% of the Package Amount (Euro) would be deducted
• Cancellation done in between 39 to 20 days: 50% of the Package Amount (Euro) would be deducted
• Cancellation done in between 19 to 0 days: No Refund would be given
Cancellation has to be informed to our office in WRITING ONLY during office hours on working days. Absolutely NO REFUND on cancellations for tours operating between 20th Dec. to 10th Jan.
REFUND POLICY
• There will be no refunds on unutilized or partly utilized services.
• Due to reasons beyond our control such as strikes, heavy traffic, weather conditions etc or non-usage of services like as meals, entrance fees, sightseeing tours, hotels, cruises, optional tours, it is clearly understood that there will be no refund due to any reason whatsoever.
• Processing period for any refund (if applicable), will take minimum 30 days or the time taken per the supplier policy on whose services needs to be refunded.
• Refunds will be given in Indian Rupees and through cheque or bank transfers only into your account even if payment had been done by cash.
