Important Notes
Brochure
We take the utmost care on the accuracy of the
information in our brochure. However, the matter therein is subject to change,
based on changes made by our suppliers (e.g. airlines, hotels, activity providers,
car hire companies, transporters etc.). We will strive to notify you of any
changes brought to our knowledge and which may affect your package prior to
confirming your registration with us and after that, as soon as we are notified
by our contractors and suppliers. We have provided information to the best of
our knowledge and will not be held responsible for any inaccuracy or variance
from the brochure. Please note, we are not responsible or liable for the
content, policies and services of any sites linked to or accessible via our
website.
Booking procedure
·
The registration form
to be filled, duly signed and submitted to us.
·
A photocopy of Govt
Issued ID Card (Aadhar Card, Voter ID, Driving License, Pan Card Etc)
·
Advance deposit amount:
Rs.8,000/-
per person (Rupees Eight thousand
only). [Non Refundable]
·
Duly signed terms &
conditions of the package and booking.
Tour cost & taxes
·
All prices should be
made in Indian Rupees. Additionally, a 5% GST (Government Service Tax) is
applicable on the entire tour cost.
Cancellations and / or amendments by passenger
All
cancellations / amendments must be received in writing to us either by email or
in written form and has to be followed up by a phone call during working hours
from the concerned traveler. Once received, we shall action the same in 24 to
48 Hours.
·
Amendments made after
booking the tour will be treated as a new booking and will be strictly subject
to availability and rates prevalent at the time of changes requested. If the
same is made within cancellation period, the applicable cancellation charges will
apply. Also it is a mandatory to put such requests in writing and get a written
confirmation from us. For any amendment, the company reserves right to charge
Rs.3,000/-per transaction on and above any additional cost /amendment charges
applicable.
·
Any request to change
the tour date will be treated as cancellation of the last tour and will be
considered as a fresh booking on the new tour. Cancellation charges will apply
as stated above on the cancelled tour. New tour may have different pricing even
though the itinerary may remain the same and passengers are liable to pay the
new tour charges as well as cancellation charges if booked on any previous
tour.
·
Please note that
YouGoTrip will be not liable to pay any cancellation charges / compensation /
expenditure if you unable to join the tour due to any illness, court orders,
non-issuance of travel documents or visas. All such expenditure has to be borne
by the passengers only.
Baggage: 2 Bags (15 Kgs each) & 01 Small Hand Bag is allowed to be carried by
the Passenger. Anything more than this will not be accommodated or additonal
cost may incur as per supplier's policy.
Clothing: You should carry Warm clothing like Sweaters, Waterproof Jackets if Hilly
Area is in your Itinerary. Ideally, one must carry a set of warm clothes in
your hand luggage along with the sun glasses, cap and walking shoes. It’s
recommended to carry an Umbrella as a precaution.
Medicines: In case you have any prescribed medicines, please carry them on tour
along with the Doctor's prescription. It's also advisable to carry basis travel
medicines with you for your tour.
Sight-seeing & Tours: It is very common to have heavy traffic or
major events etc. At times, due to unforeseen circumstances, some parts of
cities may not be given access to the general public. In such cases, we may
have to complete the tour by walk or amend the itinerary or may not be able to
do the tour, sightseeing or meal. However, we will try our best to take a way
out but there will strictly be no refund for any unutilized services.
Hotels
·
Hotels we provide may
be in the City or little away from the City. Kindly
Check the Hotel Reviews, Ratings etc, if it is satisfied to you, then
confirming the booking.
We will not take any responsibility if you are not happy with the Hotels at
your destination.
·
All the Hotels are pre
paid well in advance. Hence we cannot refund any money for the Un Utilized
nights for any reasons.
·
All items provided by
the hotel are accounted for. Example Towels, ash-trays, bathrobes, iron-box
etc. The hotel staff takes inventory at the time of check-out.
·
Items in the mini-bar
are changeable to the passenger (not included in the package)
·
Hotels may or may not
provide gratis mineral water and / or tea-coffee making machine in the room.
Policies vary from hotel to hotel and we have no control over this.
·
Laundry charges are
payable by the passenger (not included in the package)
·
Avoid using the safe in
the hotel room as high charges will be levied by the hotel in case you forget
the combination number.
Food & Water
·
If you are pure
vegetarian please advise us at time of booking. We will instruct the Hotel
accordingly, but cannot give guarantee for Pure Vegetarian Food which is
prepared in a separate kitchen.
·
Our supplier may
provide Mineral Water during the tours or may not. We are not responsible for
the same.
·
Meals don’t include any
water bottles, beverages, hard / soft drinks, fruits juices, etc.
Discontinuation of the tour
·
If you are sick or ill
on tour, you will be guided to medical facilities and the tour will continue
on.
·
In case of loss of valuables,
theft, illness, death and you are unable to continue the tour; the company is
not liable to give any refund on unutilized services.
·
Please note that in
case of death of tourist(s) all the arrangements of the transportation of the
deceased including procuring death certificate, post-mortem, repatriation of
the body and all personal expenses has to be taken care by deceased’s family or
accompanying family or friends. Neither tour manager nor the company will be
held responsible for the same.
Right to amend itinerary
Tour once commenced,
will strictly follow as per the itinerary finalized. However, in case of events
and circumstances beyond our control, we reserve the right to change / amend /
cancel all or parts of the contents of the itinerary for the safety and
well-being of our passengers.
Liabilities & Limitations
·
References to “US”,
“WE” and “OUR”, the same shall also refer to our contractors and suppliers. The
information in our brochures or website may contain inaccuracies or
typographical errors for which we do not guarantee the accuracy. We disclaim
all liabilities for such errors or inaccuracies of information which are
subject to vary.
·
We only act as agent
for Hotels, Resorts, House Boats, Restaurants, Airlines, all other transporters
and contractors providing other services and all exchange orders, receipts,
contracts and tickets issued by us are issued subject to the terms &
conditions under which these services are provided by them.
·
All check-in &
check-out timings are based on the hotel’s policy. Early check-in or late
check-out depends entirely on the hotels and are subject to availability of
rooms.
·
The hotels and
itineraries are based on scheduled and planned bookings. However, we reserve
the right to change / modify them in case of natural disasters, inclement
weather or other circumstances beyond our control which may affect the safety
and comfort of the participants.
·
We shall not be held
liable for delays / alterations in program / additional expenses involved
directly or indirectly arising out of natural disasters, flight cancellations,
political instability, inclement weather or any situations beyond our control.
·
We shall not be held
liable for any loss / injury / damage (either personal or property) in
connection with any form of transport, accommodation provided accommodation
provided directly or indirectly, due to fire, epidemics, natural disasters,
political instability, riots, thefts, pilferages, or any circumstances beyond
our control.
·
We reserve the right to
cancel / date change / amend the tour in case of any circumstance beyond our
control.
·
By booking your travel
with us or on our website or consenting to travel with us, you are agreeing to
be bound by our terms & conditions as stated herein.
Tips: Please be generous in Giving Tips to Driver / Guide. (Our Suggestion: Rs.50/-
per person per day)
Payment Policy
Payments are accepted in Indian Rupees only.
Payments can be made by cheque, bank transfers, demand draft, cash and credit
cards. Copy of PAN Card is mandatory for any International Travel. Payments by
credit card will attract 2% to 3% on the amount paid by the card over and above
the tour cost.
Tour registration: Rs.8,000/- per person (Non-refundable in
case of Cancellation)
Balance & Final Payment Before 30 Days of the travel date
5% GST is
applicable on Final Payable Amount
Mode of payment : Account payee crossed Cheque / Demand Draft / NEFT / RTGS
Account name : MILK WHITE
HOSPITALITY SERVICES INDIA PRIVATE LIMITED
HDFC BANK DETAILS:
Bank & Branch : HDFC Bank Ltd., R. S. Puram branch, Coimbatore – 641 002
Account name
: Milk White Hospitality
Services India Pvt Ltd
Account no. : 50200024400191
Account type : Current account
IFSC code : HDFC0000269
CANARA BANK DETAILS:
Bank & Branch : Canara Bank, D. B. Road, R. S. Puram branch,
Coimbatore – 641 002
Account name : Milk White Hospitality Services India Pvt Ltd
Account no. : 1207201018690
Account type : Current
account
IFSC code : CNRB0001207
CANCELLATION POLICY
·
The
tour registration amount is Non Refundable & Non Transferrable
·
Cancellation
done in between 29 to 20 days: 30% of the Package Amount
·
Cancellation
done in between 19 to 10 days: 50% of the Package Amount
·
Cancellation
done in between 9 to 0 days: No Refund would be given
Cancellation has to be informed to our office in
WRITING ONLY during office hours on working days. Absolutely NO REFUND on
cancellations for tours operating between 20th Dec. to 10th Jan.
REFUND POLICY
·
There will be no
refunds on unutilized or partly utilized services.
·
Due to reasons beyond
our control such as strikes, heavy traffic, weather conditions etc or non-usage
of services like as meals, entrance
fees, sightseeing tours, hotels, cruises, optional tours, it is clearly
understood that there will be no refund due to any reason whatsoever.
·
Processing period for
any refund (if applicable), will take minimum 30 days or the time taken per the
supplier policy on whose services needs to be refunded.
·
Refunds will be given
in Indian Rupees and through cheque or bank transfers only into your account
even if payment had been done by cash.
·
If refund is due in the
foreign currency component, the applicable rate of exchange as prevalent on
that date when refund is made will be taken into account and not the date when
the payment was made.
