Important Notes
Brochure
We take the utmost care on the accuracy of the information in our
brochure. However, the matter therein is subject to change, based on changes
made by our suppliers (e.g. airlines, hotels, activity providers, car hire
companies, transporters etc.). We will strive to notify you of any changes
brought to our knowledge and which may affect your package prior to confirming
your registration with us and after that, as soon as we are notified by our contractors
and suppliers. We have provided information to the best of our knowledge and
will not be held responsible for any inaccuracy or variance from the brochure.
Please note, we are not responsible or liable for the content, policies and
services of any sites linked to or accessible via our website.
Booking
procedure
·
The registration
form to be filled, duly signed and submitted to us.
·
A photocopy of
the first & last page of the valid passport (valid for minimum of 6 months
from date of return)
·
Advance deposit
amount: Rs.5,000/-
per person (Rupees Five thousand only).
[Non Refundable]
·
Duly signed terms
& conditions of the package and booking.
Tour
cost, taxes & rate of exchange
·
All prices should
be made in Indian Rupees. Additionally, a 5% GST (Government Service Tax) is
applicable on the entire tour cost.
Cancellations
and / or amendments by passenger
All cancellations / amendments must be
received in writing to us either by email or in written form and has to be
followed up by a phone call during working hours from the concerned traveler.
Once received, we shall action the same in 24 to 48 Hours.
·
Amendments made
after booking the tour will be treated as a new booking and will be strictly
subject to availability and rates prevalent at the time of changes requested.
If the same is made within cancellation period, the applicable cancellation
charges will apply. Also it is a mandatory to put such requests in writing and
get a written confirmation from us. For any amendment, the company reserves
right to charge Rs.3,000/-per transaction on and above any additional cost
/amendment charges applicable.
·
Any request to
change the tour date will be treated as cancellation of the last tour and will
be considered as a fresh booking on the new tour. Cancellation charges will
apply as stated above on the cancelled tour. New tour may have different
pricing even though the itinerary may remain the same and passengers are liable
to pay the new tour charges as well as cancellation charges if booked on any
previous tour.
·
Please note that
YouGoTrip will be not liable to pay any cancellation charges / compensation /
expenditure if you unable to join the tour due to any illness, court orders,
non-issuance of travel documents or visas. All such expenditure has to be borne
by the passengers only.
Baggage: 2 Bags (15 Kgs each) & 01 Small Hand Bag is allowed to be carried by
the Passenger. Anything more than this will not be accommodated or additonal
cost may incur as per supplier's policy.
Clothing: You should carry Warm clothing like Sweaters, Waterproof Jackets if Hilly
Area is in your Itinerary. Ideally, one must carry a set of warm clothes in
your hand luggage along with the sun glasses, cap and walking shoes. It’s
recommended to carry an Umbrella as a precaution.
Medicines: In case you have any prescribed medicines, please carry them on tour
along with the Doctor's prescription. It's also advisable to carry basis travel
medicines with you for your tour.
Sight-seeing
& Tours: It is very common to have heavy traffic or major events
etc. At times, due to unforeseen circumstances, some parts of cities may not be
given access to the general public. In such cases, we may have to complete the
tour by walk or amend the itinerary or may not be able to do the tour,
sightseeing or meal. However, we will try our best to take a way out but there
will strictly be no refund for any unutilized services.
Hotels
·
Hotels we provide
may be in the City or little away from the City. Kindly Check the Hotel Reviews, Ratings
etc, if it is satisfied to you, then confirming the booking. We will not take any responsibility if you are not
happy with the Hotels at your destination.
·
All the Hotels
are pre paid well in advance. Hence we cannot refund any money for the Un
Utilized nights for any reasons.
·
All items
provided by the hotel are accounted for. Example Towels, ash-trays, bathrobes,
iron-box etc. The hotel staff takes inventory at the time of check-out.
·
Items in the
mini-bar are changeable to the passenger (not included in the package)
·
Hotels may or may
not provide gratis mineral water and / or tea-coffee making machine in the room.
Policies vary from hotel to hotel and we have no control over this.
·
Laundry charges
are payable by the passenger (not included in the package)
·
Avoid using the
safe in the hotel room as high charges will be levied by the hotel in case you
forget the combination number.
Food
& Water
·
If you are pure
vegetarian please advise us at time of booking. We will instruct the Hotel
accordingly, but cannot give guarantee for Pure Vegetarian Food which is
prepared in a separate kitchen.
·
Our supplier may
provide Mineral Water during the tours or may not. We are not responsible for
the same.
·
Meals don’t
include any water bottles, beverages, hard / soft drinks, fruits juices, etc.
Discontinuation
of the tour
·
If you are sick
or ill on tour, you will be guided to medical facilities and the tour will
continue on.
·
In case of loss
of valuables, theft, illness, death and you are unable to continue the tour;
the company is not liable to give any refund on unutilized services.
·
Please note that
in case of death of tourist(s) all the arrangements of the transportation of
the deceased including procuring death certificate, post-mortem, repatriation
of the body and all personal expenses has to be taken care by deceased’s family
or accompanying family or friends. Neither tour manager nor the company will be
held responsible for the same.
Right
to amend itinerary
Tour once commenced, will strictly follow as per the
itinerary finalized. However, in case of events and circumstances beyond our
control, we reserve the right to change / amend / cancel all or parts of the
contents of the itinerary for the safety and well-being of our passengers.
Liabilities
& Limitations
·
References to
“US”, “WE” and “OUR”, the same shall also refer to our contractors and
suppliers. The information in our brochures or website may contain inaccuracies
or typographical errors for which we do not guarantee the accuracy. We disclaim
all liabilities for such errors or inaccuracies of information which are
subject to vary.
·
We only act as
agent for Hotels, Resorts, House Boats, Restaurants, Airlines, all other
transporters and contractors providing other services and all exchange orders, receipts,
contracts and tickets issued by us are issued subject to the terms &
conditions under which these services are provided by them.
·
All check-in
& check-out timings are based on the hotel’s policy. Early check-in or late
check-out depends entirely on the hotels and are subject to availability of
rooms.
·
The hotels and
itineraries are based on scheduled and planned bookings. However, we reserve
the right to change / modify them in case of natural disasters, inclement
weather or other circumstances beyond our control which may affect the safety
and comfort of the participants.
·
We shall not be
held liable for delays / alterations in program / additional expenses involved
directly or indirectly arising out of natural disasters, flight cancellations,
political instability, inclement weather or any situations beyond our control.
·
We shall not be
held liable for any loss / injury / damage (either personal or property) in
connection with any form of transport, accommodation provided accommodation
provided directly or indirectly, due to fire, epidemics, natural disasters,
political instability, riots, thefts, pilferages, or any circumstances beyond
our control.
·
We reserve the
right to cancel / date change / amend the tour in case of any circumstance
beyond our control.
·
By booking your
travel with us or on our website or consenting to travel with us, you are agreeing
to be bound by our terms & conditions as stated herein.
Payment Policy
PAYMENT
POLICY
Payments are accepted in Indian Rupees only. Payments can be made by
cheque, bank transfers, demand draft, cash and credit cards. Copy of PAN Card
is mandatory for any International Travel. Payments by credit card will attract
2% to 3% on the amount paid by the card over and above the tour cost.
Tour registration: Rs.5,000/- per person (Non-refundable
in case of Cancellation)
Balance & Final Payment Before 30 Days of
the travel date
5% GST is applicable on Final Payable
Amount
Mode of payment : Account payee crossed Cheque / Demand Draft
/ NEFT / RTGS
Account name : MILK WHITE HOSPITALITY
SERVICES INDIA PRIVATE LIMITED
HDFC BANK DETAILS:
Bank & Branch : HDFC Bank Ltd., R. S. Puram branch,
Coimbatore – 641 002
Account name : Milk
White Hospitality Services India Pvt Ltd
Account no. : 50200024400191
Account type : Current account
IFSC code : HDFC0000269
CANARA BANK DETAILS:
Bank & Branch : Canara
Bank, D. B. Road, R. S. Puram branch, Coimbatore – 641 002
Account name : Milk White Hospitality Services India Pvt
Ltd
Account no. : 1207201018690
Account type : Current
account
IFSC code : CNRB0001207
Tips: Please be generous in Giving Tips to Driver / Guide. (Our Suggestion: Rs.50/- per person per day )
CANCELLATION
POLICY
·
The tour
registration amount is Non Refundable & Non Transferrable
·
Cancellation done
in between 29 to 20 days: 30% of the Package Amount
·
Cancellation done
in between 19 to 10 days: 50% of the Package Amount
·
Cancellation done
in between 9 to 0 days: No Refund would be given
Cancellation has to be informed to our office in WRITING ONLY during
office hours on working days. Absolutely NO REFUND on cancellations for tours
operating between 20th Dec. to 10th Jan.
REFUND
POLICY
·
There will be no
refunds on unutilized or partly utilized services.
·
Due to reasons
beyond our control such as strikes, heavy traffic, weather conditions etc or
non-usage of services like as meals,
entrance fees, sightseeing tours, hotels, cruises, optional tours, it is
clearly understood that there will be no refund due to any reason whatsoever.
·
Processing period
for any refund (if applicable), will take minimum 30 days or the time taken per
the supplier policy on whose services needs to be refunded.
·
Refunds will be
given in Indian Rupees and through cheque or bank transfers only into your
account even if payment had been done by cash.
·
If refund is due
in the foreign currency component, the applicable rate of exchange as prevalent
on that date when refund is made will be taken into account and not the date
when the payment was made.
